Congruence in the assessment of service quality between employees and customers: A study of a public health care delivery system
| Year of publication: |
2009
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|---|---|
| Authors: | Young, Gary J. ; Meterko, Mark M. ; Mohr, David ; Shwartz, Michael ; Lin, Hai |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 62.2009, 11, p. 1127-1136
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