Constructing innovation service quality for department stores
Ming-Kuen Chen, Yen-Ling Lin and I-Wen Chen
| Year of publication: |
2015
|
|---|---|
| Authors: | Chen, Ming-Kuen ; Lin, Yen-Ling ; Chen, I-Wen |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 5/6, p. 482-496
|
| Subject: | service quality | service innovation | Kano model | I-S model | QFD | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Innovation | Kundenzufriedenheit | Customer satisfaction | Warenhaus | Department store | Dienstleistungsinnovation | Service innovation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011305713