Consumer aggression and frontline employees' turnover intention : the role of job anxiety, organizational support, and obligation feeling
Basharat Raza, Sylvie St-Onge, Muhammad Ali
Year of publication: |
2021
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Authors: | Raza, Basharat ; Onge, Sylvie St. ; Ali, Muhammad |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 97.2021, p. 1-9
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Subject: | Consumer aggression | COR theory | Felt obligation | Job anxiety | Organizational support | Social exchange theory | Turnover | Arbeitsmobilität | Labour mobility | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction | Austauschtheorie | Emotion |
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