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Consumer-managed profiling : a contemporary interpretation of privacy in buyer-seller interactions
Reppel, Alexander E., (2010)
Using an Elaboration Likelihood Approach to Better Understand the Persuasiveness of Website Privacy Assurance Cues for Online Consumers
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Trends in Internet Privacy and Security Perceptions and Online Activity
Carlson, Edward, (2018)
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten, (2011)
Understanding the consumer
Szmigin, Isabelle, (2003)