Consumer responses to service recovery strategies: The moderating role of online versus offline environment
| Year of publication: |
2006
|
|---|---|
| Authors: | Harris, Katherine E. ; Grewal, Dhruv ; Mohr, Lois A. ; Bernhardt, Kenneth L. |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 59.2006, 4, p. 425-431
|
| Publisher: |
Elsevier |