Consumer Satisfaction with Services: Integrating the Environment Perspective in Services Marketing into the Traditional Disconfirmation Paradigm
| Year of publication: |
1999
|
|---|---|
| Authors: | Wirtz, Jochen ; Bateson, John E. G. |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 44.1999, 1, p. 55-66
|
| Publisher: |
Elsevier |