Consumer thoughts, actions, and feelings from within the service experience
| Year of publication: |
2008
|
|---|---|
| Authors: | Bowen, David |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 9-10, p. 1515
|