Consumer trust relations with payment cards and banks : an exploratory study
Tuija Koivunen and Helena Tuorila
| Year of publication: |
2015
|
|---|---|
| Authors: | Koivunen, Tuija ; Tuorila, Helena |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 39.2015, 2, p. 85-93
|
| Subject: | Banks | consumer complaints | payment cards | qualitative study | trust | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Kreditkarte | Credit card | Beschwerdemanagement | Complaint management | Bank | Chipkarte | Smart card | Bankgeschäft | Banking services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011299586