Consumer trust repair : a critical literature review
Year of publication: |
August 2017
|
---|---|
Authors: | Bozic, Branko |
Published in: |
European management journal. - Amsterdam : Elsevier, ISSN 0263-2373, ZDB-ID 859497-1. - Vol. 35.2017, 4, p. 538-547
|
Subject: | Consumer trust repair | Consumer trust | Literature review | Conceptual framework | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Bibliometrie | Bibliometrics |
-
To trust or not to trust smart consumer products : a literature review of trust-building factors
Michler, Oliver, (2020)
-
Shah, W. Shabeena, (2023)
-
Review of cross-border e-commerce and directions for future research
Hazarika, Bidyut B., (2022)
- More ...
-
Organizational recidivism’ and trust repair : a story of failed detectives
Siebert, Sabina, (2018)
-
A strategic action fields perspective on organizational trust repair
Bozic, Branko, (2019)
-
Customer trust recovery : an alternative explanation
Bozic, Branko, (2019)
- More ...