Consumer Wait Management Strategies for Negative Service Events: A Coping Approach
| Year of publication: |
2008
|
|---|---|
| Authors: | Miller, Elizabeth Gelfand ; Kahn, Barbara E. ; Luce, Mary Frances |
| Published in: |
Journal of consumer research : JCR ; an interdisciplinary bimonthly. - Chicago, Ill : Univ. of Chicago Press, ISSN 0093-5301, ZDB-ID 1886861. - Vol. 34.2008, 5, p. 635-648
|