Context management approach to value co-creation : toward dynamic process model of customer as value co-creator
Year of publication: |
[2016]
|
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Authors: | Fujikawa, Yoshinori ; Akutsu, Satoshi ; Ono, Joji |
Published in: |
Global perspectives on service science: Japan. - New York, NY : Springer, ISBN 1-4939-3592-5. - 2016, p. 31-47
|
Subject: | Kundenintegration | Customer integration | Kundenwert | Customer value | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management | Prozessmanagement | Business process management | Service-Dominant Logic | Service-dominant logic |
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