Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective

Yefei Yang, Peter K.C. Lee, T.C.E. Cheng

Year of publication:	2016
Authors:	Yang, Yefei ; Lee, Peter K. C. ; Cheng, T. C. E.
Published in:	International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 171.2016, part 2, p. 275-288
Subject:	New service development \| Employee creativity \| Continuous improvement \| Service operations \| Survey \| Kreativität \| Creativity \| Innovationsmanagement \| Innovation management \| Vorschlagswesen \| Employee suggestion system \| Dienstleistungssektor \| Service industry \| Innovation \| Dienstleistungsinnovation \| Service innovation \| Qualitätsmanagement \| Quality management

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