Contributions to the selection and implementation of standard software for CRM and electronic invoicing

von Diplom-Ökonomin Lubov Kosch

Customer relationship management, system selection, electronic invoice processes, structural equation modeling, DeLone and McLean IS success model, risk management, maturity model, process model. - Systemauswahl, elektronische Rechnungsprozesse, Strukturgleichungsmodellierung, DeLone und McLean IS-Erfolgsmodell, Risikomanagement, Reifegradmodell, Vorgehensmodell

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Year of publication:	2015
Authors:	Kosch, Lubov
Other Persons:	Breitner, Michael H. (degree supervisor) ; Wiedmann, Klaus-Peter (degree supervisor)
Institutions:	Gottfried Wilhelm Leibniz Universität Hannover (degree granting)
Publisher:	Hannover
Subject:	Vertriebs-Informationssystem \| Sales information system \| Auswahl \| Selection \| Elektronischer Datenaustausch \| Electronic data interchange \| Risikomanagement \| Risk management \| Strukturgleichungsmodell \| Structural equation model \| Informationsmanagement \| Kundenmanagement