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The generalized c/μ rule for queues with heterogeneous server pools
Long, Zhenghua, (2024)
Dynamic scheduling of multiclass many-server queues with abandonment : the generalized cμ/h rule
Long, Zhenghua, (2020)
Diffusion approximation for efficiency-driven queues when customers are patient
He, Shuangchi, (2020)
Virtual allocation policies for many-server queues with abandonment
Long, Zhenghua, (2019)
Routing and staffing in customer service chat systems with generally distributed service and patience times