Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Martin Gannon, Babak Taheri, Marta Disegna, Girish Prayag
| Year of publication: |
2023
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|---|---|
| Authors: | Gonnon, Martin ; Taheri, Babak ; Disegna, Marta ; Prayag, Girish |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 166.2023, p. 1-15
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| Subject: | Service failure | Rumination | Coping | Anger | eWOM | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Coping-Strategie | Coping strategy | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.114089 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014380316