Corporate social responsibility and service quality provision in shipping firms : financial synergies or trade-offs?
Year of publication: |
January-March 2017
|
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Authors: | Yuen, Kum Fai ; Vinh Van Thai |
Published in: |
Maritime policy and management : MPM. - London : Taylor & Francis, ISSN 0308-8839, ZDB-ID 750606-5. - Vol. 44.2017, 1/2, p. 131-146
|
Subject: | Corporate social responsibility | service quality | customer satisfaction | financial performance | contingency theory | Corporate Social Responsibility | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Kontingenztheorie | Contingency theory |
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