Correlation Analysis of Building Performance and Occupant’s Satisfaction via Post Occupancy Evaluation for Malaysia’s Public Buildings

The purpose of a building is to provide shelter for activities that carried out by the building users. The question is, does the facilities in the building perform well and appropriate to its use? The needs of occupants are affected by the building performance and on occupants’ evaluation of the buildings. Hence, Post Occupancy Evaluation (POE) is introduced to empower the occupants’ opinion as the benchmark of building performance evaluation. POE comprises as one of the technique that is used to evaluate whether a building meets the user’s requirement. The broad aim of this paper is to determine the correlation of public buildings and occupant’s satisfaction; in order to seek possible opportunities for government involvement (as the building owner) and the public (as the user) to evaluate the performance criteria. By using a proposed framework of POE, the study has revealed that 74% of the aspects in building performance are in high correlation with the occupants’ satisfaction. The study concludes that the application of POE is effective and beneficial to be used by the public sector in evaluating the performance of public buildings in Malaysia.