Creating a drama-free workplace : the insider's guide to managing conflict, incivility & mistrust

"Contains strategies to avoid and reverse the troubling trends of tension and mistrust. Learn why trust and connectedness slips through our fingers, despite our yearnings for workplaces grounded in collaboration and success. The solutions in this book are compelling answers to universal problems, and often individuals ask, "Why didn't someone tell me this before?!" Stop common missteps before they walk out the door with your most valuable assets - trust, morale, and productivity. You can create the environments you desire and deserve with these proven skills grounded in neuroscience"--