Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences
| Year of publication: |
2011
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|---|---|
| Authors: | Carlson, Jamie ; O’Cass, Aron |
| Published in: |
Electronic markets : the international journal on networked business. - Heidelberg : Springer, ISSN 1618-7598, ZDB-ID 13099887. - Vol. 21.2011, 4, p. 237-254
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