Creating HR value through technology

Purpose – The purpose of this paper is to investigate how human resources (HR) can create value for an organization through the use of technology. Design/methodology approach – The paper looks at areas in which HR can create value through the use of technology. It introduces the e‐HRM Value Model based on a range of themes that emerged form research interviews and an systematic review of a wide range of literature. Findings – The e‐HRM Value Model argues that value can be created in one of three ways: HR operational cost reduction; people management/productivity; and strategic capability. It is also revealed that barriers to e‐HRM technology development are not primarily technical, but are strongly connected to dimensions of value creation. Originality/value – The paper provides useful information on the creation of HR value through technology.