Creating mutual value through smart services supplier actions to increase client uptake

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Providing smart services offers suppliers of advanced industrial products a potential source of additional revenue. However, attaining the business goal of offering mutual value requires such firms to take various measures that help address client skepticism about data security and the benefits that adoption of this support will bring them. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.