Creating value from a commodity process: a case study of a call center
| Year of publication: |
2007
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|---|---|
| Authors: | Huang, Jimmy ; Newell, Sue ; Poulson, Brad ; Galliers, Robert D. |
| Published in: |
Journal of enterprise information management : an international journal. - Bingley : Emerald Group Publ, ISSN 1741-0398, ZDB-ID 21432831. - Vol. 20.2007, 4, p. 396-413
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