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Social Customer Relationship Management (SCRM) : How Connecting Social Analytics to Business Analytics Enhances Customer Care and Loyalty?
Nadeem, Mohammed, (2015)
How business intelligence works when analytics meet guanxi
Han, Bo, (2014)
Recommender systems using cluster-indexing collaborative filtering and social data analytics
Kim, Kyoung-jae, (2017)
CRM und Web 2.0
Scherberich, John Uwe, (2017)