Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants
Yao-Chin Wang and Avraam Papastathopoulos
| Year of publication: |
2024
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|---|---|
| Authors: | Wang, Yao-Chin ; Papastathopoulos, Avraam |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 6, p. 1744-1765
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| Subject: | AI | Expectancy theory | Restaurant | Service robot | Trust stance in technology | Gastronomie | Restaurant industry | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Luxusgüter | Luxury goods | Vertrauen | Confidence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-11-2022-1448 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015133742