Cross-training policies in field services
Year of publication: |
2012
|
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Authors: | Colen, Pieter ; Lambrecht, Marc R. |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 138.2012, 1, p. 76-88
|
Subject: | Simulation | Cross-training | Field service | Maintenance | Service contracts | Instandhaltung | Maintenance policy | Dienstleistungssektor | Service industry | Dienstleistung | Services | Dienstleistungsqualität | Service quality |
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