Culture as a new frontier of business : a study of service provider-customer interactions at sushi bars in Tokyo
Year of publication: |
2018
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Authors: | Yamauchi, Yutaka |
Published in: |
Japanese management in evolution : new directions, breaks and emerging practices. - London : Routledge, Taylor & Francis Group, ISBN 978-1-138-67336-6. - 2018, p. 193-210
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Subject: | Gastronomie | Restaurant industry | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Geschäftsmodell | Business model | Tokio | Tokyo |
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