Curvilinear relationship between customer engagement and responses to service failures
Yun-na Park and Taeshik Gong
| Year of publication: |
2025
|
|---|---|
| Authors: | Park, Yun-na ; Gong, Taeshik |
| Subject: | Customer engagement | exit | loyalty | neglect | relationship quality | service failure | voice | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2022.2164273 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015194247