Customer and frontline employee influence on new service development performance
Horace L. Melton and Michael D. Hartline
| Year of publication: |
2010
|
|---|---|
| Authors: | Melton, Horace L. ; Hartline, Michael D. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 13.2010, 4, p. 411-425
|
| Subject: | Produktentwicklung | New product development | Innovationsmanagement | Innovation management | Kundenintegration | Customer integration | Erfolgsfaktor | Success factor | Dienstleistungssektor | Service industry | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008736074