Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study
| Year of publication: |
1993
|
|---|---|
| Authors: | Gross, James R. ; DeDee, J.Kim ; Swanson, Scott R. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 10.1993, 8, p. 14-24
|