Customer complaining behaviour in technology-based service encounters
| Year of publication: |
2003
|
|---|---|
| Authors: | Snellman, Kaisa ; Vihtkari, Tiina |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 14.2003, 2, p. 217-231
|