Customer delight and mood states : an empirical analysis in Indian retail context
Year of publication: |
2014
|
---|---|
Authors: | Chamola, Pankaj ; Tiwari, Prakash |
Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 8.2014, 4, p. 543-554
|
Subject: | sostomer-satisfaction | customer-delight | regression analysis | Indien | India | Emotion | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Regressionsanalyse | Regression analysis |
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