Customer deviance : a framework, prevention strategies, and opportunities for future research
Paul W. Fombelle, Clay M. Voorhees, Mason R. Jenkins, Karim Sidaoui, Sabine Benoit, Thorsten Gruber, Anders Gustafsson, Ibrahim Abosag
| Year of publication: |
2020
|
|---|---|
| Authors: | Fombelle, Paul W. ; Voorhees, Clay M. ; Jenkins, Mason R. ; Sidaoui, Karim ; Benoit, Sabine ; Gruber, Thorsten ; Gustafsson, Anders ; Abosag, Ibrahim |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 116.2020, p. 387-400
|
| Subject: | Customer relationship | Deviant behaviors | Retailing | Service marketing | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2019.09.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012257631