Customer evaluations of service-oriented organizational citizenship behaviors : agentic and communal differences
Shina Bharadwaja, Lindsey Lee, Juan M. Madera
| Year of publication: |
March 2018
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|---|---|
| Authors: | Bharadwaja, Shina ; Lee, Lindsey ; Madera, Juan M. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 70.2018, p. 120-129
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| Subject: | Service-oriented | Organizational citizenship behavior | Extra-role service | Gender stereotypes | Customer reaction | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Geschlecht | Gender |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2017.10.021 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011825977