Customer experience (CX), employee experience (EX) and human experience (HX) : introductions, interactions and interdisciplinary implications
Anders Gustafsson, Delphine Caruelle and David E. Bowen
| Year of publication: |
2024
|
|---|---|
| Authors: | Gustafsson, Anders ; Caruelle, Delphine ; Bowen, David E. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 35.2024, 3, p. 333-356
|
| Subject: | Customer experience | Customer journey | Employee experience | Human experience | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Experiment | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-02-2024-0072 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015078004