Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Year of publication: |
2011
|
---|---|
Authors: | Ding, Xin David ; Huang, Yang ; Verma, Rohit |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 22.2011, 3, p. 344-366
|
Subject: | Electronic Banking | Electronic banking | Wertpapierhandel | Securities trading | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | USA | United States |
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