Customer experience in online shopping : a structural modeling approach
Arijit Bhattacharya, Manjari Srivastava, and Sanjeev Verma
| Year of publication: |
2019
|
|---|---|
| Authors: | Bhattacharya, Arijit ; Srivastava, Manjari ; Verma, Sanjeev |
| Subject: | customer satisfaction | electronic word of mouth | Online customer experience | repurchase intention | retailer credibility | time availability | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Social Web | Social web |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08911762.2018.1441938 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012201003