Customer experience management in capsule hotels : a content analysis of guest online review
Victor Oluwafemi Olorunsola and Mehmet Bahri Saydam, Taiwo Temitope Lasisi and Kayode Kolawole Eluwole
| Year of publication: |
2023
|
|---|---|
| Authors: | Olorunsola, Victor Oluwafemi ; Saydam, Mehmet Bahri ; Lasisi, Taiwo Temitope ; Eluwole, Kayode Kolawole |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 6.2023, 5, p. 2462-2483
|
| Subject: | Content analysis | Customer experience | Capsule hotel | Customer experience management | Leximancer | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Event-Marketing | Event marketing | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Bibliometrie | Bibliometrics | Online-Marketing | Internet marketing |
Online Resource