Customer Interface: A Framework for Analyzing the Quality of the Customer Interface
| Year of publication: |
1993
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|---|---|
| Authors: | Bitran, Gabriel ; Lojo, Maureen |
| Published in: |
European management journal : publ. twice a year for the Scottish Business School. - Oxford [u.a.] : Pergamon, Elsevier Science, ISSN 0263-2373, ZDB-ID 8594971. - Vol. 11.1993, 4, p. 385-396
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