Customer loyalty in logistics outsourcing relationships : an examination of the moderating effects of conflict frequency

by David L. Cahill; Thomas J. Goldsby; A. Michael Knemeyer and Carl Marcus Wallenburg

Year of publication:	2010
Authors:	Cahill, David L. ; Goldsby, Thomas J. ; Knemeyer, A. Michael ; Wallenburg, Carl Marcus
Published in:	Journal of business logistics : JBL. - Hoboken, NJ : Wiley-Blackwell, ISSN 0735-3766, ZDB-ID 613479-8. - Vol. 31.2010, 2, p. 253-277
Subject:	Logistikunternehmen \| Logistics provider \| Outsourcing \| Konfliktregelung \| Dispute settlement \| Dienstleistungsqualität \| Service quality \| Lieferantenmanagement \| Supplier relationship management

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