Customer mistreatment behavior and hotel employee organizational citizenship behavior : the mediating role of perceived organizational support
Ji Wen, Yina Li and Pingping Hou
| Year of publication: |
2016
|
|---|---|
| Authors: | Wen, Ji ; Li, Yina ; Hou, Pingping |
| Published in: |
Nankai business review international. - Bingley : Emerald, ISSN 2040-8749, ZDB-ID 2549224-X. - Vol. 7.2016, 3, p. 322-344
|
| Subject: | Organizational citizenship behavior | Perceived organizational support | Customer mistreatment behavior | Hotel frontline | employee | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees | Verhalten in Organisationen | Organizational behaviour | Dienstleistungsqualität | Service quality | Mitarbeiterbindung | Employee retention | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Austauschtheorie | Social exchange theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/NBRI-02-2016-0009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011688313