Customer no-show reduction in web-based appointment service : investigations of non-attendance behaviors
Ye Hua, Tong Che, Cheng Yang and Miao Hu
| Year of publication: |
2024
|
|---|---|
| Authors: | Hua, Ye ; Che, Tong ; Yang, Cheng ; Hu, Miao |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 44.2024, 7/8, p. 538-562
|
| Subject: | cancelations | no-shows | non-attendance | transaction costs economy | Web-based appointment service | Transaktionskosten | Transaction costs | Digitale Dienste | Web-based service | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2022.2045963 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014551111