Customer orientation and office space performance : assessing the moderating effect of building grade using PLS-MGA
Jun-Hwa Cheah, Siew-Imm Ng, Hiram Ting, Mumtaz Ali Memon, Siat Ching Stephanie Loo
| Year of publication: |
2019
|
|---|---|
| Authors: | Cheah, Jun-Hwa ; Ng, Siew Imm ; Hiram Ting ; Memon, Mumtaz Ali ; Loo, Siat Ching Stephanie |
| Subject: | customer orientation | office space performance | attention based view | office building grade | satisfaction | loyalty | PLS-SEM | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Gewerbeimmobilien | Commercial real estate | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3846/ijspm.2019.7437 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013414447