Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
| Year of publication: |
2005
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|---|---|
| Authors: | Bettencourt, Lance A. ; Brown, Stephen W. ; Mackenzie, Scott B. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 81.2005, 2, p. 141-158
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