Customer perceptions of service quality: A critique
| Year of publication: |
2001
|
|---|---|
| Authors: | Sureshchandar, G.S. ; Rajendran, Chandrasekharan ; Kamalanabhan, T.J. |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 12.2001, 1, p. 111-124
|