Customer requirement constructs: the premise for TQM in education: A comparative study of select engineering and management institutions in the Indian context
| Year of publication: |
2004
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|---|---|
| Authors: | Sahney, Sangeeta ; Banwet, D.K. ; Karunes, S. |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 21354492. - Vol. 53.2004, 5-6, p. 499-520
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