Customer requirements segmentation (CRS): A prerequisite technique for quality function deployment (QFD)
| Year of publication: |
2006
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|---|---|
| Authors: | Shahin, Arash ; Chan, J. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 17.2006, 5, p. 567-588
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