Customer responses to service failure and recovery experiences
Jaywant Singh and Benedetta Crisafulli
| Year of publication: |
2015
|
|---|---|
| Authors: | Singh, Jaywant ; Crisafulli, Benedetta |
| Published in: |
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies. - Cham [u.a.] : Springer, ISBN 978-3-319-13439-0. - 2015, p. 117-135
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010506706