Customer's perceived value of waiting time for service events

Yu-Tse Lin, Kang-Ning Xia and Lien-Ti Bei

Year of publication:	2015
Authors:	Lin, Yu-Tse ; Xia, Kang-Ning ; Bei, Lien-ti
Published in:	Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 14.2015, 1, p. 28-40
Subject:	Wartezeit \| Waiting time \| Kostenanalyse \| Cost analysis \| Dienstleistungsqualität \| Service quality \| Prospect Theory \| Prospect theory \| Konsumentenverhalten \| Consumer behaviour

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