Customer satisfaction analysis: Identification of key drivers
| Year of publication: |
2004
|
|---|---|
| Authors: | Conklin, Michael ; Powaga, Ken ; Lipovetsky, Stan |
| Published in: |
European Journal of Operational Research. - Elsevier, ISSN 0377-2217. - Vol. 154.2004, 3, p. 819-827
|
| Publisher: |
Elsevier |