Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
| Year of publication: |
2009
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|---|---|
| Authors: | Arbore, Alessandro ; Busacca, Bruno |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 16.2009, 4, p. 271-280
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